Check out this two-minute video for a step-by-step tutorial. For additional questions, please refer to your owner’s manual or contact our customer service team.

E-Z UP® shelters stand securely on grass, dirt, or pavement without ropes or poles. In windy conditions however, we recommend using our Heavy-Duty Stake Kit or Deluxe Weight Bags to anchor and prevent your shelter from tipping over.

E-Z UP® has a full array of products, including the E-Z UP® Instant Shelter®, E-Z UP® ProFlag™, ProUmbrella™, E-Z UP® Instant Table™, Directors Chairs, Bungalow® by E-Z UP and a variety of accessories. E-Z UP® products are used for fun in the sun, trade shows, corporate and community events, farmer’s markets, sporting events and much more. A full list of our products can be viewed here.

Yes. Our full line of accessories includes custom sidewalls, railskirts, screen rooms, Deluxe Weight Bags or 25lb weight bags, Heavy-Duty Stake Kits, roller bags and more.

Our fabric meets CPAI-84 & NFPA-701 Fire Resistant Requirements as well as others. You can find more information and our Fire Certifications here.

We recommend using weight bags or stake kits in all environments. While stakes are ideal to keep your Instant Shelter® secure during all outdoor use, our professional weight bags hold up to 40lbs of sand, slate or similar material, and easily attach to your shelter for additional stability.

You can find the owner’s manual for your shelter here.

Our tops are designed to fit E-Z UP® brand frames. We do not recommend using our frame or top with another company’s product.

We recommend using a non-abrasive cleanser and scrub brush to gently spot clean the top of your shelter. Do not put the top in any washing machine as this may damage the coating(s) we apply for water and fire resistance, mildew resistance and UV inhibitors. Wash off soap and allow fabric to air dry completely before storing it. Excess water may cause mildew to grow.

You may apply any water proofing agents made for waterproofing tents and awnings. Please note however, the primary function of the shelter is to provide shade.

E-Z UP provides replacement parts for many components of your shelter. Please go here. If you need assistance in determining which part fits your needs, our Customer Service team is always here to help.

E-Z UP® is recognized as a world leader in custom printing, winning the Specialty Graphics Imaging Association (SGIA) Golden Image Award for digital printing excellence three years in a row. Our expert Custom Department can turn your logo or image into a brand building, attention-grabbing shelter. Choose from a vibrant spectrum of colors to design a shelter that is completely unique and custom-crafted for your needs. We also offer a complete line of shelter accessories as well as banners, flags and table covers. See our Custom Graphics page for more information!

Artwork needs to be in vector format so it can be scaled to size and print on a large area without reducing clarity or becoming pixelated. These file types typically have the extension .ai or .eps. Please see artwork requirements here.

After preparing your artwork following our Artwork Requirements, upload your artwork here.

Artwork for custom printing can also be sent to adidas@ezup.com. Please reference your contact name and quote number (if available).